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Empowering Disabled Children, Young Adults And Their Families

Empowering Disabled Children, Young Adults And Their Families

Privacy and Complaints

Our privacy policy

As a responsible charitable organisation, we value the trust you placed in us when you shared your personal data. This page describes who we are, why we need to collect information about you and how we will use it. We will tell you how your information will help us improve the services we provide to children, young people and families. We recognise the importance of treating your data with care and we have taken steps to ensure we only use it in accordance with your wishes.

Who we are:

We are Umbrella Derby and Derbyshire. Our registered charity number is 1150203 and our registered company number is 07904108.

  1. Scope

This notice applies to all data subjects whose data is processed by Umbrella.

  1. Responsibilities

The Data Protection Officer (“DPO”) is responsible for ensuring that all potential data subjects have sight of this notice prior to the collection and/or processing of their personal data by Umbrella.

All employees of Umbrella who interact with data subjects are also required to ensure that this notice is brought to the attention of all data subjects, securing their consent for the processing of their personal data

Umbrella collects information from:

Members of Umbrella
Service users and their families
Visitors to our website
Third party organisations

  1. Fair Processing Notice

Umbrella will only collect information necessary to enable them to carry out their purpose and will use the personal data collected from you for the following purposes:

  • To provide you with relevant information about our services when you join
  • To ensure we are providing the right level of support in accordance with the level of need.
  • To ensure we meet our agreed objectives
  • To enable us to communicate with you effectively
  • To create records of communications for reference and so that we can provide an accurate service
  • To assess suitability and provide a fair recruitment process and in order to comply with government standards
  • For monitoring purposes (annonomised)
  • For compliance with funding contracts

You hereby confirm that you are consenting to Umbrella’s use of your personal data for the aforementioned purposes(s) and are granting Umbrella permission to carry out those actions and/activities.

You may withdraw your consent at any time. See end of policy for details.

  1. What is Personal Data?

The EU’s General Data Protection Regulation (“GDPR”) defines “personal data” as:

“any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

The GDPR classifies certain data as belonging to “special categories”, as follows:

  • Racial origin;
  • Ethnic origin;
  • Political opinions;
  • Religious beliefs;
  • Membership to a trade-union;
  • Genetic data;
  • Biometric data;
  • Health data;
  • Data concerning a natural person’s sex life;
  • Sexual orientation; and
  • Other.

The GDPR requires that consent is provided by the data subject for all types of personal data, including those pertaining to the special categories set out above and otherwise. Consent must be explicitly provided.

When Umbrella requests sensitive data from data subjects, it is required to confirm why the information is required and how it will be used.

  1. Why does Umbrella need to collect and store personal data?

Umbrella is committed to providing and excellent service and requires certain information to meet planned and agreed objectives. Umbrella ensures that all personal information collected and processed is appropriate for the stated purpose(s) and shall not constitute an invasion of your privacy. We will never share your personal data with third parties until we have received your consent, unless we are required do so by law.

  1. Your information

Umbrella will process your data (i.e. collect, store and use) according to the requirements of the GDPR at all times and shall endeavor to keep your personal data up-to-date, ensuring its accuracy and will not keep it for longer than it is required. In some situations, there are set legal requirements for the length of time that Umbrella will retain your personal data but usually Umbrella will use its discretion, ensuring that personal data is not kept outside of our usual business requirements.

We shall never be intrusive or invasive of your personal privacy and shall not ask you to provide data that is irrelevant or unnecessary and we will enact strict measures and processes to ensure that the risk of unauthorised access or disclosure of your personal data is minimised as much as possible.

Permission to contact you

When joining Umbrella, our policy states that you should only receive contact from us with information about activities and services that will be relevant to the services you receive. You will also given the opportunity to opt into receiving our monthly bulletin and details of other services within Umbrella from which we feel you will benefit.

How we store your personal data

All information you provide to us is stored either:

In paper format in secure locked cabinets

On a secure server in a secure database.

All information stored is only used whilst you continue to be associated with Umbrella for service use or employment.

After archiving has been completed, your electronic and hard copy data will be stored for:

8 years for members and service users

7 years for employees

3 years for volunteers

After the relevant time has lapsed, your information will be destroyed. In some cases, funders’ contracts stipulate the information must be returned to them. If this is the case, you will have been made aware of this from the outset.

Disclosure of your information to others

We may disclose your personal information:

  • if we are under a duty to disclose or share visitors’ personal data to comply with a legal obligation
  • for law enforcement purposesWe may share your information with organisations such as Derbyshire County Council or children’s centres if it is relevant to your service (or a referral has been made) but we will discuss this with you with details of specific organisations and seek your express prior consent should this be necessary. We collect the following information from people visiting the website:
  • Website:
  • We never sell or share information we hold with any commercial or other organisations.
  • Your IP address and which web browser (and version) you use
  • Information on how people use the site, using cookies, to help us to improve the website  and our services
  • Your name and email address if you chose to sign up to the monthly bulletin

What are cookies?

Like most websites, our site uses small data files stored on your computer called cookies. Please read our cookies policy, which explains the types of information we collect through the use of cookies and how you can manage their use.

Links to other websites

This privacy notice does not cover the links within this site linking to other websites

Social media

Umbrella uses a third party provider and is not responsible for data you share on social media platforms

Your rights

Under the General Data Protection Regulations you have the right to:

  • ask us not to process your personal data
  • see information we hold about you (subject access request)
  • ask for inaccurate personal data to be corrected
  • ask to be forgotten (all data removed)

In order to take the above action, you need to contact our Data Protection Officer (DPO)

The DPO at Umbrella is:

Laura Beresford, Umbrella Derby and Derbyshire, Umbrella House, 64 Birdcage Walk, Mackworth, Derby DE22 4LD.

01332 521229

Changes to our policy

As we continue to monitor and improve our services and our website, we may update this policy. Any changes will be posted on the website.

Our Complaints Policy

Umbrella aims to provide its members, service users and other stakeholders with the best possible service.  However, we recognise that from time to time there may be occasions when users of our services feel that the quality or level of service provided falls short of what they could reasonably expect.

Your continued goodwill is greatly valued by us and if you have any ideas on how to improve our services please contact us. We would expect to resolve any day to day difficulties or complaints informally and as quickly as possible.  In the first instance we would expect you to raise any complaint directly with the member of staff concerned. Any such complaints should be reported to your line manager in person or in writing. Your line manager may wish to speak to you in more detail if there is strong substance to the complaint.

The more formal procedure outlined below is intended for use by anyone who uses Umbrella services, where informal communication has not resolved the problem.

This is what you should do:

The complaint should be made within 14 days either in person or by telephone, fax, letter or email to the Chief Executive who will acknowledge, in writing within ten working days, the receipt of any complaint.  If the complaint is about the Chief Executive, the complaint should be addressed to the Chair (marked ‘confidential’).  At this, and any subsequent stage, the complainant may be accompanied or supported by a friend, but not a legal representative.

This is what Umbrella will do:

The Chief Executive (or Chair) will investigate the circumstances leading to the complaint and will communicate the results of the investigation to the complainant within a reasonable time – normally within 20 working days of the complaint being received.  If the complaint is found to be justified, the Chief Executive (or Chair) will agree any necessary further action with the complainant.

The complainant will have the right – if dissatisfied with the results of the enquiry – to put their case, in writing, to an appeal panel of three Management Committee members, which will include at least one Honorary Officer. Anyone wishing to make an appeal should do so within 1 month of the date of the results.

If the appeal is found to be justified, the appeal panel will agree any necessary further action with the complainant. The decision of the appeal panel is final and no further appeal is possible. Results will be given within 1 month of the date of the appeal.

The Chief Executive (or Chair) will keep the Board of Trustees informed of the number and nature of complaints, and the outcomes.  S/he will report to the Board on this at least annually.

The Chief Executive (or Chair) will keep a record of the complaint and correspondence. If relevant, copies will be placed on personnel files.

If you have a complaint, contact:

The Chief Executive (or Chair) – MARKED “Strictly Private & Confidential”

Umbrella House
64 Birdcage Walk
Mackworth Derby DE22 4LD

Phone 01332 521229

In the absence of the Chief Executive, the General Manager/Trustees will act in her stead.

If you feel that you cannot approach anyone within the organisation or lack confidence with Umbrella’s ability to deal with a concern. External parties can be contacted as follows:

Derby City Council short breaks team 01332 256965 email

Derby County Council Julie Harper tel: 01629 533190 email:

CQC Tel: 03000 616161

Ofsted concerns line: 0300 123 1231


Piccadilly Gate
Store Street
M1 2WD

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